Policy
Refund Policy
At Fresh Start, customer satisfaction is our top priority. We want you to be completely happy with your purchase, and we strive to provide the highest quality fresh juices every time. If, for any reason, there’s a problem with the drink, please refer to our refund policy below:
1. Eligibility for Refunds
• Refunds are available for unopened and undamaged bottles returned within 7 days of purchase.
• Due to the perishable nature of our products, opened bottles are non-refundable unless there is a quality issue.
2. Quality Concerns
• If, for any reason, there’s a problem with the drink, such as it being defective, spoiled, or compromised in any way, please contact us within 48 hours of receipt.
• We may require a photo of the product and a description of the issue to process the refund or replacement.
3. How to Request a Refund
• To initiate a refund, please contact our customer service team at [contact information] with your order number, details of the issue, and any supporting evidence.
• Refunds will be processed back to the original method of payment within 7-10 business days.
4. Exclusions
• Refunds are not provided for products that are disliked due to personal taste preferences.
• Promotional or sale items are non-refundable.
Contact UsIf you have any questions or concerns regarding our refund policy, feel free to reach out to our customer service team at freshstartinfo.ca@gmail.com. We’re here to help!
Privacy Policy
Effective Date: 11/02/2025
At Fresh Start Juicery, we respect your privacy and are committed to protecting your personal information.
What We Collect
• Name, contact details, and delivery address.
• Payment information (processed securely).
• Order history and preferences.
How We Use Your Information
• To process and deliver orders.
• To provide customer support.
• To improve our products and services.
• To send order updates and optional promotions.
Sharing Your Information
We never sell your data. We only share it with:
• Payment processors for secure transactions.
• Delivery partners for order fulfillment.
• Legal authorities if required.
Your Rights
You can request to update or delete your personal data at any time.
Contact Us
For privacy concerns, email freshstartinfo.ca@gmail.com
Shipping Policy
Effective Date: 11/02/2025
We ensure fresh and timely deliveries.
Delivery Areas & Schedule
• We deliver every Sunday to select areas.
• Orders must be placed by [Insert Deadline] for Sunday delivery.
Delivery Fees
• Flat fee: 5$ (may vary by distance).
Missed Deliveries
• If no one is available, we will leave the package in a safe spot.
• Redelivery may require an additional fee.
Subscriptions
• Weekly deliveries for subscribers.
• Modify/cancel with 2 days notice before the next billing cycle.
Refunds
• Due to the perishable nature of our products, all sales are final.
• Contact us within 24 hours if there’s an issue with your order.
Contact Us
For shipping inquiries, email freshstartinfo.ca@gmail.com
